Achieving Assertive Leadership

Course Overview

No one listens to you just because you are a manager! It can be so frustrating. And that frustration can lead to aggressive responses – or just giving up!

Being self-assured and confident without being aggressive is critical to getting things done in today’s high-performance business environments and this course will provide you with personal insight into the ways in which you respond to different people, situations and events. With a strong focus on communication and behaviour, this virtual course gives you tools and techniques to effectively manage your responses and effectively express your views and plans.

This training gives managers an understanding of the differences in assertive, aggressive and passive responses and how to consciously use the right response in the right situations.