It is the quality of our leadership and management that forms the backbone of any organisation.
Leaders and Managers provide a unity of purpose, while also establishing the direction of the organisation. As such, the responsibility of leaders and managers consist of creating and maintaining the internal environment. In this environment, employees are able to become completely involved in achieving the organisation’s goals and aims. In this way, good leadership and management is essential in order to improve quality across the organisation, as the leading force that sets objectives and assists employees to implement these objectives.