Dealing with Difficult People and Situations

Dealing with Difficult
People and Situations

Online Training

Course Overview

At one time or another, everyone has to deal with irate, rude, impatient, persistent, or aggressive people. They include complainers, unreasonable and irresponsible people, hostiles, passive aggressive people who give either too little or too much information, sarcastic people, those who use the silent treatment, upset people who use foul language, and others with whom we experience difficult interaction.
This virtual classroom workshop presents useful techniques to be used in a variety of challenging situations.


One Day


£910* per group (9 Max)

* Please note that all fees shown are exclusive of VAT which will be charged at the prevailing rate
Very kind and helpful presenter, it was interesting learning about positive and negative language use and I definitely have been more conscious of my use of this, not only with customers but also within my personal life too! I felt positively refreshed and reset after a long period of time stuck within the same 4 walls working from home. Thank you.
Tendring District Council