Dealing with Difficult Customers

Dealing with Difficult Customers

(For Councils)

Virtual Classroom Training - real-time, interactive learning

Course Overview

There’s a wide and diverse range of customer support enquiries for the Council’s services, especially
now with the challenges caused by the Coronavirus. This includes people who are angry, difficult, distressed, emotional, threatening, worried and/or vulnerable.

This virtual classroom training is designed to give participants the necessary knowledge and skills to manage people displaying a range of emotions whilst supporting a culture of customer care

Participants will learn how to deal professionally, courteously and efficiently with customers in ways
that encourage good relationships.


2 x Half-Day Sessions


£910 – Up to 9 participants (Closed Company Group)

* Please note that all fees shown are exclusive of VAT which will be charged at the prevailing rate