Customer Care Excellence

Course Overview

All staff in organisations who come into contact with your clients and customers play a crucial part in the ‘customer experience’ whether they operate face-to-face, on the telephone or via email, and knowing how to give exceptional customer care should be one of the key priorities for growing and sustaining business.

In order to provide the highest levels of customer service it is vital to remain focused on the importance of customer care and that the customer should be at the centre of everything that we do.

This virtual classroom course is designed for anyone in a customer facing role and will give participants the necessary knowledge and skills to support a culture of customer care excellence. Participants will learn how to deal effectively with clients and customers in ways that encourage good relationships, this includes dealing with incidents and complaints, so that participants are able to make a dissatisfied and angry customer into a loyal and lifelong fan.