Customer Care Excellence
Customer Care Excellence
Virtual Classroom Training - real-time, interactive learning
Course Overview
All staff in organisations who come into contact with your clients and customers play a crucial part in the ‘customer experience’ whether they operate face-to-face, on the telephone or via email, and knowing how to give exceptional customer care should be one of the key priorities for growing and sustaining business.
In order to provide the highest levels of customer service it is vital to remain focused on the importance of customer care and that the customer should be at the centre of everything that we do.
This virtual classroom course is designed for anyone in a customer facing role and will give participants the necessary knowledge and skills to support a culture of customer care excellence. Participants will learn how to deal effectively with clients and customers in ways that encourage good relationships, this includes dealing with incidents and complaints, so that participants are able to make a dissatisfied and angry customer into a loyal and lifelong fan.
Length
One Day
This course may be delivered as 2 x half day sessions – please contact us for more details and upcoming course dates
Fees*
£330 for 1 participant
Participants from the same organisation attending on the same dates qualify for discounted fees as follows:
2 participants – £495
3 participants – £660
4 participants – £825
or
£910 per group (9 Max)
Closed Company courses can be tailored to meet specific requirements with no extra fees